Terms and Conditions and Customer Information

Montag 10-12

Dienstag 10-12 & 14- 19 Uhr

Mittwoch 10-12 Uhr

Donnerstag 10-12 & 14- 16 Uhr

Freitag 10-12 & 14- 18 Uhr  

Samstag 9-12 Uhr

BITTE BEACHTEN: jeden 1. und 3. Samstag im Monat geschlossen!

Wir versenden ab 99€ Warenwert kostenfrei.

Bestellungen unter 99€ kosten 4.99€.
Die tatsächlichen kosten werden dann aber vor dem Bezahlen angezeigt.

Bestellungen aus der EU kosten 15,99€.

Ihre Bestellung versenden wir innerhalb von Deutschland abhängig von der Bestellmenge mit der Deutschen Post als Briefpost oder per DHL als Paket.

Es ist möglich, Ihre Bestellung zu einem von Ihnen gewählten Termin zu versenden.
Alle Bestellungen werden in der Reihenfolge, in der sie bei uns eingegangen sind, bearbeitet.

Wir bearbeiten Bestellungen schnellstmöglich. Je nach Bestellaufkommen kann dies auch mal fünf Werktage dauern.

Stornierungen sind in der Regel nicht mit Kosten verbunden, Sie sollten sich aber schnellstmöglich mit unserem Kundenservice in Verbindung setzen, damit die Bestellung rechtzeitig storniert werden kann. Ist Ihre Bestellung schon unterwegs, können sie diese innerhalb von 14 Tagen zurücksenden. Die kosten der Rücksendung trägt der Käufer.

Bei Ihrer Bestellung aus Deutschland können Sie zwischen folgenden Zahlungsarten wählen:

Zahlung per Klarna
Gerne könnt Ihr den Zahldiensleister Klarna verwenden

Zahlung per PayPal
Alternativ können Sie Ihre Bestellung per PayPal bezahlen. Im Bestellprozess werden Sie auf die Seite von PayPal weitergeleitet, wo Sie sich mit Ihrem PayPal-Account anmelden und die Zahlung autorisieren können. Wenn Sie keinen PayPal-Account haben, können Sie trotzdem per Kreditkarte bezahlen oder einen Account erstellen.

Zahlung per Vorkasse per Überweisung
Sie erhalten nach Ihrer Bestellung eine E-Mail mit unseren Kontodaten. Ihre Bestellung liefern wir nach Zahlungseingang bei uns an Sie aus.

*** Vorort könnt Ihr gerne in Bar oder mit EC- Karte bezahlen ***

• woom ORIGINAL 1 & woom ORIGINAL 1 PLUS operating and assembly instructions (from November 2020)
• woom ORIGINAL 2 & 3, 3 Automagic operating and assembly instructions (from November 2020)
• woom ORIGINAL 4.5 & 6 operating and assembly instructions (from November 2020)
• woom OFF 4, 5, 6 operating and assembly instructions
• woom OFF AIR 4,5,6 operating and assembly instructions
• woom NOW 4,5,6 operating and assembly instructions
• woom ORIGINAL 1-6 user manual (models from 2018 to 2020)
• LEGGIE side stand assembly instructions
• SURFBOARD footboard assembly instructions
• PICKUP luggage rack
• MUDDIE mudguards woom 2 and 3
• MUDDIE mudguards woom 4
• MUDDIE mudguards woom 5
• MUDDIE mudguards woom 6
• LOKKI bike lock

• HOW TO - Adjust the brakes
• HOW TO - tighten headset
• HOW TO - chain guard: disassembly and assembly
• HOW TO - adapt bike to child - woom 1,2,3
• HOW TO - adapt bike to child - woom 4,5,6
• HOW TO - How to set the circuit correctly
• HOW TO - find the right bike helmet
• HOW TO - Determine the correct cycling glove size
• HOW TO - How to change the BICYCLE TUBE
• HOW TO - Easily adjust disc brakes
• The crank arm rubs against the chain guard. What can I do?
• HOW TO – adjust the suspension fork

• The disc brakes of our woom mountain bike squeak loudly / there is an oily film on the brake caliper. What can I do?
• What is a steering limiter good for?
• Maintenance part 1 (tyres, chain, handlebars and gears)
• The steerer tube on my woom bike is loose / there is play in the front wheel. What can I do?
• cleaning

12" wheel: 80 cm - approx. 98 cm or 13 months - approx. 2.5 years

14" balance bike/bicycle: 92 cm - 106 cm or 2.5 years to approx. 4 years

16" bike: 101 cm - approx. 114 cm

20" bike: Kubikes 20" s from approx. 105 cm

20" bike: Woom 4 from 112 cm

24" bike: Kubikes 24"s from 119 cm

24" bike: Woom 5 from 125 cm

26" bike: Kubikes 26"s from approx. 134 cm

26" bike: Woom 6 from approx. 136 cm

27.5" bicycle Kubikes 27.5s from 138 cm

27.5" bicycle Kubikes 27.5m from 146 cm

27.5" bicycle Kubikes 27.5L from 156 cm

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

The space required in the car varies greatly between different child seat models. The shape of the back seat and the car model are also important factors. It's not always the case that big cars are automatically more reboard-friendly!

There are big cars with limited space in the back and small cars with lots of space. Different station wagons can have very different amounts of space.

We already had an expansive Isofix reboarder in the VW Up!, and yet someone with a meter long legs could sit comfortably.

In principle, a reboard child seat fits in almost every car. Whether someone before

The seat pan on reboard child seats is directly opposite to forward-facing child seats, so these seats usually fit very well side by side. On request, we are happy to provide tips on which reboarders are particularly suitable.

There is no problem at all for other passengers. In the case of forward-facing seats, seats that are growing in width in particular can be a nuisance to the passengers sitting next to them. This problem does not exist with rear-facing child seats.

Experts agree that children should ride backwards until at least their second birthday. Although crash tests deliver values, the transfer to reality is speculative. Therefore, it is difficult to set a safe limit for driving forward.

Compared to adults, children have a much larger head in relation to the body. This is the main reason for the increased safety when reversing. This ratio only slowly adjusts from the age of three and is very similar at around six years of age.

Our take on this is therefore: Children should ride backwards until at least their third birthday. Reversing is still the safest option for the cervical spine and neck. There are also many options for older children up to five or six years old. For most families, reversing is practicable up to around four years of age.

So: riding backwards for as long as possible is safest for children.

We are happy to support you in finding a good situation for your family. Our range is diverse and we can advise you individually and well-founded in all seating classes.

Rear-facing child seats reduce the risk of serious injury in a frontal collision by around 90%, while forward-facing seats only do so by around 60%.

In the event of an impact, the resulting strong force is distributed over the entire upper body and presses it into the seat shell. With forward-facing seats, children fly forward and the pulling force acts on their heads. The head is about 15-20% larger in relation to the body than in adults and is therefore relatively heavier.

An "internal fracture of the neck" can occur when the spinal cord in the spine becomes overstretched or torn from excessive traction, often resulting in fatal injury or paraplegia.

A rear-facing seat can also be safer in practice in the event of a side impact: you can usually spot a side impact early on, for example if you ignore the right of way and brake hard. With forward-facing seats, the child is pulled out of the seat, while in the rear-facing child seat, the child is pushed into the seat by the braking and optimally protected by the deep side bolsters.

Children have better visibility in the rear-facing seat - they can see out the rear and side windows. In reverse, the eyes can track objects outside the car, which is much less tiring than constantly refocusing when driving forward.

Toddlers are used to backing out of the infant carrier, they don't usually get sick easily and there's no reason they shouldn't like it. Children's sense of balance does not develop in this area until they are 4-6 years old, and it is only then that some children may experience motion sickness. The dissatisfaction in the car is often due to the lying position in the baby seat, in which you can't see anything. As soon as the children move into the reboard seat, peace and quiet returns immediately.

Moving from the infant carrier to a larger child seat is possible much earlier than with forward-facing seats - this usually leads to happy children in the car faster. There is actually no lower limit, as some reboard child seats are approved from birth and offer a sleeping position. However, we recommend initially transporting newborns in an infant carrier that is appropriate for the body. The child should only move to a larger child seat when they are of an age to sit or have a good body tension.

There are many other reasons, but for us the safety of the children is our top priority - because we drive a lot on the road by car and should protect our kids as best we can.

Travel sickness occurs when the balance organ in the brain perceives stimuli that it cannot reconcile with visual impressions and body movement. The organ of balance senses that the body is moving, but the eyes and limbs signal that the body is sitting still. The body's reaction to this imbalance is motion sickness: nausea, restlessness and cold sweats!

In adults, studies show that the direction of travel is not the trigger for motion sickness. If someone is generally nauseous in the car, it will occur both when driving forwards and when reversing. Only when driving backwards or sideways (e.g. in an ambulance) can it occur a little faster.

The balance organ is not as well developed in the first years of life as in adults. This is why classic travel sickness in children usually only occurs from the 4th to 6th birthday.

Before that, you may feel nauseous in the car. In our experience, however, this is usually not due to the direction of travel, but to the fast-moving images outside the car. When children look out the side windows, their eyes have to keep switching between the moving images, following them briefly and then jumping again, following them again and again, and so on. This is where a lot of visual stimuli come crashing down on the child that some kids can't process well. The brain responds with nausea.

Fortunately, this problem rarely occurs and often does not depend on the direction of travel. Rather, it depends on the view. In forward-facing seats, children often cannot see out the side windows because of the side protection and window arrangement.

Affected parents report that it often helps to remove the side windows for a short time. Then the children can look out of the trunk and still have a nice view. Here they can follow slowly passing things with their eyes and the overstimulation does not occur.

Rear-facing child seats offer different levels of legroom. The more legroom, the more space the seat takes up in the car.

The restricted legroom often does not bother many children to a certain extent. In contrast, many children do not like having their legs dangling in forward-facing child safety seats. For this reason, they usually find it less disturbing when their legs are lined up, crossed or laid to the side in the reboard seat.

It is important not to constantly ask the children about it, but simply to observe how they feel. It is often the parents who find the sight uncomfortable, while the children have no problem with it. Some children ride like this until the age of three, some until the age of four, and others even longer - it varies greatly.

Very compact seats tend to offer less legroom, but they fit in almost all cars. If there is enough space in the car, you can also choose more spacious reboard child seats. These seats offer plenty of space for the legs and are usually variably adjustable in this regard. They can be placed closer to the car seat backrest or further away. As a result, they require more or less space and offer the child more or less legroom accordingly.

We will be happy to help you choose the right seat. Just send us an email or give us a call!

Isofix is ​​a fastening system for child seats, the name of which is made up of ISO (International Standardization Organization) and Fix, which indicates the fastening.

Some child seats have an Isofix base station that is attached with Isofix. The child seats are then simply clicked onto this station. Other child seats have the Isofix connectors integrated directly on the seat and thus form a unit. In our online shop you can use the filter system to display the seats that match your preferred system.

Whether a car has Isofix is ​​not always immediately apparent. Some manufacturers mark Isofix places in the car with flags or something similar. In the event that such markings are absent, it is still worth looking for. You can simply reach between the car seat back and cushion and move your fingers from one side of the car seat to the other. The Isofix brackets are always located between the backrest and seat cushion. There are two bars for each seat equipped with Isofix.

Isofix reduces the incorrect installation rate by simply clicking in and displaying various information. Incorrect installation is quite common, even with easy-to-install seats such as booster seats for older children, and poses a major risk to children.

However, our experience shows that belt seats can also be installed correctly if the parents are sufficiently concerned with the installation. In order to reduce the incorrect installation rate in online sales as well, we offer installation videos. In addition, after the sale, we are ready to answer our customers' questions and give installation tips. In this way we achieve very good results.

In principle, it is advisable to change the child seat as late as possible. Using the child seat groups to the end reduces the risk of serious injury, provided the child seat in the smaller group still fits perfectly. You should therefore always consult the manufacturer's instructions, as there is often a minimum distance to the upper edge or to the fixed headrest that should be observed.

An exception to this rule concerns the infant carrier when a rear-facing seat is subsequently used. In this case, the safer direction of travel is retained, and the slightly more upright seating position means that less stress is transferred to the neck in the event of an accident. However, it is important to ensure that the child fits in the reboard child seat according to the instructions. If this is the case, changing from the baby seat to the reboarder before the end of the period of use is a very safe option.

The child seats are divided into groups 0, 0+, 1, 2 and 3 in accordance with the ECE R-44/04 standard. There is also the new iSize standard ECE R-129, which currently only covers the initial range.

According to ECE R-44/04, the traditional classification is still based on body weight in kilograms:
- Group 0: 0-9 kg, rear-facing only, with internal straps
- Group 0+: 0-13 kg, rear-facing only, with internal straps
- Group 1: 9-18 kg, backwards and/or forwards, with internal straps
- Group 2: 15-25 kg, backwards and/or forwards, with the vehicle's three-point belt or internal belts
- Group 3: 18-36 kg, forward-facing only, with the vehicle's three-point belt

The iSize standard no longer classifies seats according to body weight, but according to body length and age. iSize stipulates that children must ride backwards in an iSize-approved seat up to at least 15 months. In addition, it defines stricter side protection criteria and values ​​for frontal impacts. iSize requires an Isofix attachment and also requires a check of the car seats. As a result, there will be iSize seats in cars and iSize child seats. This ensures that the seat fits well in the car without trying it out.

Use this text to answer questions in as much detail as possible for your customers.

These size charts are information provided to us by our suppliers.

https://www.sole-runner.com/content/size-table

Please keep in mind that every foot is individual

• Measure from the heel to the longest toe and use the longest toe as a guide (see explanation below)
• You should always have about a thumb's width of space in the front of the shoe (unfortunately not possible with the Fivefingers, otherwise you would stumble)
• You should add approx. 3-5 mm to each measured foot length, since the foot in the shoe still slips a little forward (feed) when walking/running.
• If you are between sizes, choose the next larger shoe size
• The last shape of the Vibram Fivefingers is a compromise last that can be used on as many foot shapes as possible
• The sporty last forms of Sole Runner and Saltic are mostly unisex.

Determine the foot length correctly. (the instructions are from Sole Runner, but basically apply to every shoe brand)

Another tip:

Each foot slides forward a little when walking or running in the shoe. In this video on barfusslaufen.tv you can see how you simulate standing and how your foot behaves in motion. This also applies to every shoe. Not just for barefoot shoes.

Unfortunately, most shoes are bought too tight and too small. This will cause toes to deflate!

Choose the right shoe size and give your feet time to get used to enough space.

Sole Runner Size Guide

https://www.sole-runner.com/content/size-table

Ballop Women, Men

https://www.ballop-shop.de/ballop-size-table

Xero Men

https://www.xeroshoes.eu/fit/

Xero Women

https://www.xeroshoes.eu/fit/

Sweating is an extremely healthy and vital bodily function. It helps our body protect itself from overheating.

Sweat production is different for each person and for many it can be an uncomfortable topic, especially when it comes to sweaty feet. During physical activity it is quite normal that we sweat more or less. Some say, "I've never had sweaty feet," but after wearing barefoot shoes, they suddenly have sweaty feet. The advantage of barefoot shoes is that our feet have to go back to work in a more natural state. This improves blood circulation, our muscles warm up and are strengthened. In a way, we do sports with our feet. The increased activity causes our feet to get warmer and the many sweat glands on the soles of our feet produce sweat. This sweat has to be wicked away. In shoes that aren't as flexible and support the foot firmly like a plate, the foot doesn't have to work as hard. We therefore recommend always wearing barefoot shoes with socks to prevent foot moisture from penetrating directly into the shoe material.

Many barefoot shoes can easily be washed in the washing machine. It is important to follow the washing recommendations of the respective manufacturer.

A temporarily increased sweat production is therefore quite normal and can level off again at a normal level after some time.

In barefoot shoes you train your feet intensively. The toes have a lot of freedom of movement and the foot muscles are activated. This increases blood circulation in the foot. About 90,000 sweat glands on the feet ensure the elimination of moisture. This moisture should be able to escape. We therefore recommend always wearing barefoot shoes with stockings so that foot moisture does not penetrate directly into the shoe material and possibly damage it. If the moisture is first directed into the stocking, it can be drained off more quickly with a functional stocking. As a result, the shoe material is better protected and the feet stay drier than without stockings. Stockings are often not worn with Vibram Fivefingers, but there are also toe socks that are suitable for these toe shoes.

It all depends on your personal sensitivity on your feet. A well-perfused foot muscle keeps you warm longer.
Some of our customers even train in the snow with Sole Runner shoes or Vibram Five Fingers.
However, everyone's comfort zone is different. So just try it out and wear toe socks or the waterproof Sealskinz together with the shoes if necessary.
Attention: Not every Knitido toe sock fits in the toe pockets of the Five Fingers. The thinnest Knitido toe socks are the Knitido Zero.

Write us an e-mail inquiry via our contact form and we will be happy to inform you as soon as the shoe is available again. Alternatively, you can also receive information via our newsletter or our Instagram page.

Of course you have a right of exchange. Customers from Germany or Austria can create our online returns sticker themselves here. In the Shop Return Center, select the appropriate country under "Return address". (For products under 100 EURO please send at your own expense). Also fill out the return form that was attached to the email confirmation of receipt to help us process the return faster. Please understand that free returns can currently only be offered for returns from Germany and Austria.

Do it!

Feel nature directly!
Your feet are a highly sensitive touch organ. Find out what it's like to run on natural surfaces once again. Feel the dew of the fresh spring meadow under your feet or go barefoot in the sand again. Strengthen your muscles, prevent varicose veins and stimulate your metabolism.

Walk barefoot as much and as often as possible.
If you're worried about injury, wear Sole Runner, Ballop, or other barefoot shoes. This way you are better protected, but still walk as if you were barefoot.

I think the shoes are too big for me. Barefoot shoes must be spacious so that the toes can move optimally. In shoes that are too tight, the toes cannot work properly and the muscles atrophy.

Often at the beginning there is also a feeling of self-awareness, the so-called proprioception, that the barefoot shoe is too big. We often wear shoes that are too tight and short and are used to wearing such shoes. You can find out exactly what proprioception is in the dictionary.

Insoles could be inserted in any shoe that is cut a little higher. Of course, any additional material between the foot and the ground affects the "barefoot feeling". Please ask yourself the following questions: Why do I have to wear a pad? An orthopedic insole can (temporarily) make sense. Do you need permanent foot support? Isn't it more advantageous to build up the muscles so that the arch of the foot rises again? If necessary, it makes sense to gradually wean yourself off the habit of wearing an insole. Rather try to walk more and more time without insoles. Do not exaggerate! The body reports, and then you should listen to your body and put the insoles back if necessary. In any case, please discuss with an orthopaedist or therapist whether it makes sense to walk barefoot or to rebuild the foot muscles with barefoot shoes.

Walking properly in barefoot shoes:

Good barefoot shoes are extremely important for your feet! They can reduce pain and protect your feet when you can't be barefoot. As a result, your entire body has to work a lot more and is better trained than in conventional shoes.

In order not to overstrain your feet at the beginning, change your shoes regularly. For example, if you spend 8 hours at work, it is not only a long working day for you, but also for your feet when they are in (new) barefoot shoes all day. So be sure to avoid these mistakes. Slowly get used to the new barefoot shoes in your free time and only then wear them at work. Bring your familiar, worn-in traditional shoes that your feet have become accustomed to. This gives you the opportunity to switch after 2-3 hours. This can be a great relief and a good compromise to start with.

Good barefoot shoes and the right use of them are crucial for your feet! This way you can reduce pain and protect your feet when you can't be barefoot. As a result, your entire body has to work a lot more and is better trained than in conventional shoes.

Your feet have probably been locked in traditional shoes their entire lives. In most cases it is good if the neglected muscles get training. When your toes can move better after years of being in tight shoes and your feet learn to do their job.

After all, you want them to carry you for many more years, right? I can wholeheartedly recommend that you exercise your feet. My team and I will show you how to do this in my courses.

The exact measurement of your feet before every (!) shoe purchase is crucial! Only if the shoes fit your feet and your foot shape perfectly can they fully fulfill their purpose. It is therefore extremely important that you always measure your feet carefully and do not simply buy a size 40 just because you have always done it that way.
This step is of great importance if you want to walk properly in your barefoot shoes and avoid pain. Observing the correct shoe size is one of the crucial factors. If you are interested in the topic "correct shoe size", you will find an article about it here.